Terms and Conditions 

Free Hearts – Website Terms of Service

1. Acceptance of Terms

By accessing or using the Free Hearts website (freeheartscle.com), booking a class or private session, purchasing a membership, class pack, gift card, or retail item, or otherwise using our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use this site or our services.

These Terms are a general notice for use of the website and do not replace the liability waiver and release you sign in our booking platform, Arketa, before your first class or private session — both apply to your relationship with us.

2. Use of the Website

You may browse this site and book classes, private sessions, and purchases through our scheduling partner, Arketa, for personal, non-commercial use. When you create an account or make a booking, you agree to provide accurate, current information and to keep your account credentials confidential — you're responsible for all activity under your account.

We may refuse service, cancel a booking, or suspend an account for false information, misuse of the site, or violation of these Terms.

3. Booking, Scheduling & Attendance

Classes and private sessions are booked through Arketa (app.arketa.co). Spots are limited and offered first-come, first-served.

• Cancellation: Cancel at least 10 hours before class start to have the class credited back to your account and avoid a fee.

• Late cancellation / no-show: Cancelling less than 10 hours before class incurs a $10 late-cancellation fee; not showing up for a booked class incurs a $15 no-show fee. We're unable to offer refunds for missed classes.

• Running late: We offer a 15-minute grace period for all classes except meditation — if you've paid for the class, come in when you can, though we recommend arriving early for a good spot and not missing the warm-up.

• Arrival (first visit): Plan to arrive 10–15 minutes early for your first class to check in and get oriented.

• Waitlist: If a class is full, you can join the waitlist and will be notified if a spot opens.

We may cancel or reschedule a class or session for low enrollment, instructor availability, or circumstances beyond our control, and will notify you as early as possible.

4. Memberships, Class Packs & Payment

Membership and class pack pricing is listed on our Pricing page and may change at any time; a price change does not affect a pack or membership term you've already purchased. Payments are processed through Arketa and its payment processor; by purchasing, you authorize us to charge your payment method for the applicable fees, including recurring membership charges until cancelled. Free Hearts is not responsible for any bank overdraft fees that may result from a charge.

• Introductory offers (such as the two-week trial) are limited to new clients and can't be combined with other offers.

• Auto-renewing memberships continue billing on the same schedule until cancelled per the notice period in your membership agreement.

• Class packs expire one year (365 days) from the date of purchase.

• Refunds: Subject to certain restrictions, all sales are final. We don't offer refunds for missed classes, and classes and packs can't be exchanged, transferred, or shared between customers.

5. Private Sessions

Private sessions (strength training, yoga, Pilates, dance, boxing, and other offerings) are booked directly through Arketa's private-session scheduler. Availability depends on instructor schedules.

• Rescheduling and cancellation of a private session follow the same policy as group classes (Section 3), unless a different policy is stated at booking.

• Pricing for private sessions is set at the time of booking and may change for future bookings.

6. Assumption of Risk & Health Disclaimer

Participation in fitness classes, private sessions, and any physical activity offered by Free Hearts carries an inherent risk of injury. By participating, you confirm you are physically able to take part and assume all risk of injury from participation. Consult a physician before beginning any new exercise program, especially if you have a pre-existing condition, are pregnant, or have any concern about your ability to safely participate.

Before your first visit, you're required to review and sign our liability waiver and release in Arketa — you cannot attend a class or private session without completing it. These website Terms don't replace or limit that waiver; both govern your relationship with us.

7. Studio Rules of Conduct

Free Hearts is committed to a safe, welcoming, inclusive environment (we're a Safe Space Alliance affiliate). We ask everyone to treat instructors, staff, and fellow clients with respect. We may refuse service to, or remove from the studio, anyone who is disruptive, abusive, or engages in unsafe or harassing behavior, without a refund for the affected class or session.

8. Gift Cards, Shop & On-Demand Purchases

Gift cards, retail/shop items, and Free Hearts On Demand digital content are sold subject to the terms shown at checkout.

• Gift cards expire five years from the date of purchase and are non-refundable and not redeemable for cash.

• Shop merchandise: all sales are final — we don't offer returns or exchanges..

• Free Hearts On Demand content is for your personal use only and may not be copied, redistributed, or shared outside your account.

9. Events & Space Rental

Studio space and event rentals are subject to a separate rental agreement, deposit, and cancellation policy agreed to at the time of booking, in addition to these Terms.

10. Intellectual Property

All content on this website — including the Free Hearts name and logo, text, class descriptions, photos, and design — is owned by Free Hearts or used with permission, and may not be copied, reproduced, or used commercially without our written consent.

11. Disclaimer of Warranties & Limitation of Liability

This website and our services are provided "as is," without warranties of any kind, express or implied. To the fullest extent permitted by Ohio law, Free Hearts and its owners, instructors, and staff are not liable for indirect, incidental, or consequential damages arising from your use of this website or participation in our classes, private sessions, or events, beyond what's addressed in the liability waiver you sign in Arketa. Nothing in these Terms limits liability that can't be limited under Ohio law.

12. Privacy

Our collection and use of your personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

13. Changes to These Terms

We may revise these Terms at any time by posting an updated version on this page. Continuing to use the website or book classes and sessions after changes are posted means you accept the revised Terms. We encourage you to check back periodically.

14. Governing Law & Contact

These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law principles. Any dispute arising from these Terms or your use of the site will be resolved in the state or federal courts located in Cuyahoga County, Ohio.

Questions about these Terms can be sent to:

Free Hearts 4517 Lorain Ave, Suite 201, Cleveland, OH 44102 hello@freeheartscle.com · 216-245-9666